In order to bring customers a better product experience, customers who purchase Rocware brand products will enjoy a one-year warranty service from the date of purchase. During the warranty period, if there is a problem with the product, please send the complete product back for free repair service. Rocware will charge the maintenance fee for any products repaired beyond the warranty period, including inspection fees, labor costs, material costs, and shipping costs. We will provide the cost report to the customer according to the actual situation.
The freight incurred by returning the product shall be borne by the customer, and the freight of sending back after the repair is completed shall be borne by our company.
If dealers and customers need maintenance services, please go to the official website - service support - maintenance online application, fill in the corresponding form, ROCWARE after-sales team will serve you wholeheartedly!
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